Returns & Refunds

Last updated: 26 October 2026

Correctez sells back, neck and knee support products. If something is not right with your order, please contact us and we will do our best to help you out.

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

60-day money-back guarantee

Our products come with the 60-day money-back guarantee shown on our website. If you are not satisfied with your order, contact us within 60 days of purchase to return it for a full refund.

Damaged or defective items

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will arrange a replacement or refund, as you prefer.

Return shipping

Customers will be responsible for paying return shipping costs.

Returns address

Returns must be sent to our UK returns address: 96 Copley Crescent, Doncaster, DN5 8QP, United Kingdom. Please contact us before sending a return.

When we cannot issue a refund

We do not issue a refund if your order does not arrive due to factors within your control (for example, providing the wrong shipping address).

Orders that have not arrived

You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do this by emailing us or by sending a message on our Contact page.

How to contact us

Email sarafcustomerservices@gmail.com with your order number and a short explanation of the issue.